Q. Why is Pfizer Australia going direct to pharmacy?
A.
We have designed the Pfizer Direct program in response to numerous pharmacy requests to establish a direct relationship between Pfizer and pharmacies in terms of supply. Pharmacies are telling us they want a simple net price deal from Pfizer on the full range of Pfizer pharmaceutical products. We also aim to drive lower supply chain costs by encouraging efficient ordering patterns.
Q. What is the BIG Deal?
A.
BIG Deal is a special offer from Pfizer Direct, valid until 30th of September 2009, where you can choose one of two offers depending on your business needs.
For full details click here.
Q. Why should I sign up for this?
A.
Simple competitive net pricing, no messy rebates.
- Payment simplicity – choice of :
- Payment Terms (28 days from statement) or
- All major credit cards accepted (Amex, Diners, Visa and Master Card) with Merchant fees absorbed by Pfizer Australia
- Flexibility to choose the offer you want:
-
lower minimum order value, competitive pricing and savings through the use of a credit card
or
- higher minimum order value and extra discount
Q. Why is there a minimum order value?
A.
The minimum order value of $4,000 or $20,000 (depending on which BIG Deal offer you choose) is there to encourage efficient ordering patterns and therefore drive lower supply chain costs. These efficiencies are passed on to the pharmacists in the pricing of Pfizer products through Pfizer Direct.
Q. What are all my benefits and options with setting up my Pfizer Direct account as a Credit card paying customer?
A.
As a credit card paying customer, you will benefit from the ‘BIG Deal 2’ prices and your credit card merchant fee being absorbed by Pfizer.
Your minimum order will be $4K with any product mix.
This deal will benefit large and small pharmacies.
Q. What are all my benefits and options with setting up my Pfizer Direct account as payment terms- 28 days from statement?
A.
As a Pfizer customer paying 28 days from statement terms, you can benefit from the low ‘BIG DEAL 1’ prices.
This deal will benefit larger pharmacies that prefer payment terms.
or
You can benefit from the ‘BIG Deal 2’ prices with a minimum order of 4K and any product mix.
This deal will suit a small pharmacy which likes to have payment terms or a larger pharmacy doing a top up between orders (at “BIG Deal 2’ prices).
Q. Where will Pfizer products be supplied from?
A.
Pfizer products will be delivered to all destinations in Australia (except Western Australia) from a central distribution point in Sydney. WA customers will be receiving products sent from a warehouse in Perth
Q. How long will it take for my order to get to me?
A.
Please refer to the Delivery Calculator on this website for estimated lead time to your location.
Q. How will Pfizer be distributing products?
A.
All orders, deliveries and payments will be made through our long term service provider DHL.
Q. Why has Pfizer Direct chosen to distribute their products via DHL?
A.
Pfizer has utilised the services of DHL as a 3rd party logistics provider since 1999 for all of our pre-wholesaling warehousing and distribution requirements. DHL continues to be our distribution service provider for Pfizer Direct.
Q. What will happen to wholesalers?
A.
Pfizer Direct is designed to exist side-by-side with current supply arrangements between pharmacies
and wholesalers and does not seek to replace wholesalers. It is an additional option for pharmacies.
Q. Will Pfizer be claiming a share of CSO?
A.
Pfizer will not be pursuing a share of the Community Service Obligation (CSO) funding pool on products sold through this channel. DHL will not be claiming CSO on Pfizer products sold through Pfizer Direct.
Q. How will I be able to order Pfizer products?
A.
Pharmacists will place their orders directly with DHL through their iStore, the pharmacists own point of sale system or over phone/fax with DHLs Pharmacy Supply customer service department.
Q. What do I do if I am not set up with DHLs iStore?
A.
During your registration process you will be asked if you have an iStore log in. If you do not, a DHL representative will contact you directly to help you set up an iStore account if you so wish.
Q. Can I buy hospital products through Pfizer Direct?
A.
Not at this stage. Full range of pharmaceutical products will be available through Pfizer Direct.
Q. Can I buy Pfizer Consumer products through Pfizer Direct?
A.
In 2006 Pfizer divested its Consumer Health Division to Johnson & Johnson, so no consumer products are available through Pfizer Direct.
Q. If I register with Pfizer Direct, will there be any minimum commitment from me?
A.
No, no commitment at all. Pfizer Direct is simply providing an alternative channel for you to purchase Pfizer pharmaceutical products. Its up to you if you choose to use it.
Q. I own more than one pharmacy. Can I sign up all of them to Pfizer Direct?
A.
Yes, you can. Each pharmacy will have its own account with its own ship to address to which the products will be delivered.
Each pharmacy will need to meet the relevant minimum order value on each order, depending on the BIG Deal offer you choose
Q. Would I be able to return stock back to Pfizer for credit?
A.
We have a very clear Returns policy. Stock will be accepted back in the following cases only:
- Damaged stock
- Faulty stock
- Stock delivered incorrectly
We will not accept short dated or expired stock. If you would like to return stock please follow your standard returns procedure. Please ensure that you return product from the correct batch of your Pfizer Direct order.
Q. Will I be able to place Top Up orders?
A.
Any top up orders will be subject to minimum order values of $4,000 to get ‘BIG Deal 2 – OPTIONS’ prices or $20,000 to get ‘BIG Deal 1 – VOLUME’ prices
Q. What do I do next?
A.
You need to register for Pfizer Direct by filling in your details in the Register tab of this website. Once your registration has been accepted you will receive an email and a phone call from Pfizer Direct office to explain next steps and order process.
Q. I am an existing Pfizer Direct customer and I want to take advantage of the BIG Deal offer. What do I do next?
A.
If you want to take advantage of the BIG Deal 2 - Options – and continue paying by a credit card - you don’t need to do anything. Your prices on all PBS listed products (excluding RPBS products) will automatically come down from 16th of March and your minimum order value will reduce to $4,000. Every order will continue to be charged to your nominated credit card.
If you want to take advantage of the BIG Deal 2 – Options – and switch to Payment Terms – you will need to go to “My account” tab on this website and click on “Change My Details” link. You will then need to change your mode of payment to “Payment Terms”.
Please note: this may take up to 3 working days to be processed.
If you want to take advantage of BIG Deal 2 - Volume – you will need to go to “My account” tab on this website and click on “Change My Details” link. You will then need to change your mode of payment to “Payment Terms”.
Please note: this may take up to 3 working days to be processed
Q. Will I be able to change my payment method from Credit Card to Payment Terms in the future if I want?
A.
Yes you will. You will need to go to “My account” tab on this website and click on “Change My Details” link.
Please note: this may take up to 3 working days to be processed and you will not be able to change the method of payment from payment terms to credit card, or visa versa, for an existing order or outstanding invoice.
Q. I want to register on-line. How long will it take?
A.
The actual on-line registration process should only take a few minutes. We will then set up your account in our systems. That can take up to 3 days. On completion of this you will receive an email from us advising that you are fully set up and are ready to trade through Pfizer Direct.
Q. I dont want to register on-line. Is there any other way I can do it?
A.
Yes, email us on pfizerdirect@pfizer.com to request a paper copy of the registration form.
Q. When can I place an order?
A.
We will start processing orders from 16 March 2009 for those pharmacies that have successfully registered with Pfizer Direct.
Q. How can I get more information on this program?
A.
You can contact us through Contact Us page of this website, by emailing pfizerdirect@pfizer.com.au or phoning us on 1800 999 543.
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